Shipping Policy

Effective Date: 7/14/2025

Thank you for choosing Modern Air. We are committed to delivering high-quality HVAC parts for trucks & heavy equipment across the United States. This Shipping Policy outlines how and when orders are processed, shipped, and delivered — and what you can expect at each step.

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Order Processing

• Orders are typically processed within 1 business day after payment is confirmed.

• Orders placed on weekends or holidays will be processed the next business day.

• Because we work with multiple suppliers, orders may ship from different locations depending on product availability.

 

Shipping Costs

• Shipping is available to addresses within the United States only.

• Shipping costs are generally $30 per order, though rates may vary based on weight, size, and destination.

• We currently do not offer real-time shipping calculations, but we will notify you if additional costs apply before shipment.

 

Estimated Delivery Times

• Orders ship via UPS (primarily) or FedEx, depending on the supplier.

• Once your order ships, you will receive a UPS tracking number by email.

• Delivery time frames are estimated and based on the carrier’s tracking system. We cannot guarantee delivery by a specific date.

 

Shipping Restrictions

• We ship to physical U.S. addresses only.

• We do not ship to P.O. Boxes, APO/FPO addresses, or outside the United States.

 

Lost or Damaged Shipments

• If your order is lost, delayed, or arrives damaged, please contact us within 7 days of the expected delivery date.

• We will work with the carrier and supplier to file a claim on your behalf and assist with a resolution as quickly as possible.

 

Returns

• Returns are accepted within 7 days of delivery, but only for unused, unopened items in original condition.

• To initiate a return, please contact us first to receive return instructions and a return authorization.

• Customers are responsible for return shipping unless the item was sent in error or arrives damaged.